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Refund and Returns Policy
Last Updated: July 2026
At PetHappyHome, your satisfaction is important to us. If you’re not completely happy with your purchase, we’re here to help. Please read our policy below for information about returns, exchanges, and refunds.
30-Day Return Policy
We offer a 30-day return period from the date your order is delivered.
To be eligible for a return, your item must:
- Be unused and in its original condition.
- Be returned in its original packaging.
- Include all accessories, manuals, and components (if applicable).
- Be accompanied by proof of purchase or your order number.
Items That Cannot Be Returned
For hygiene and safety reasons, we cannot accept returns for:
- Used pet beds, blankets, or mats.
- Opened pet grooming products.
- Opened pet food or treats.
- Personalized or custom-made products.
- Gift cards.
- Clearance or final sale items (unless defective).
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
To help us resolve the issue quickly, please include:
- Your order number.
- A description of the issue.
- Clear photos of the product and packaging.
After reviewing your request, we’ll arrange a replacement, refund, or another appropriate solution.
Order Cancellations
Orders may be cancelled before they have been processed or shipped.
Once an order has been shipped, it cannot be cancelled. However, you may request a return after delivery if your order meets our return requirements.
Return Shipping
If the return is due to:
Our error (wrong item, damaged product, or defective item), we will cover the return shipping cost.
Customer preference (change of mind, ordered the wrong item, etc.), the customer is responsible for return shipping costs.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
Refunds
Once your returned item has been received and inspected, we will notify you of the status of your refund.
If approved, your refund will be processed to your original payment method.
Please allow 5–10 business days for your financial institution to process the refund after it has been issued.
Shipping charges are non-refundable unless the return is due to our error.
Exchanges
We only replace items if they are defective, damaged, or incorrect.
If you need an exchange for the same product, please contact our support team.
Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account.
- Contact your credit card provider.
- Contact your bank, as processing times may vary.
- If you still haven’t received your refund, contact us for assistance.
Return Instructions
Before sending any item back, please contact our customer support team to receive return instructions.
Returns sent without prior authorization may not be accepted.
Contact Us
If you have any questions about our Refund & Returns Policy, we’re happy to help.
PetHappyHome
📧 Email: support@pethappyhome.com
🌐 Website: https://pethappyhome.com
Our Promise
At PetHappyHome, we believe shopping for your furry family should be simple, safe, and worry-free. We’re committed to providing quality products and friendly customer service, ensuring every pet—and every pet parent—has the best possible experience.
Where every pet feels at home. 🐾
